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| 1. |
Yes - we follow all industry standard and best-practices for both the technical processing and the human handling of sensitive information, and are PCI compliance certified. Our customer's security is of paramount importance to us, and we are proud to have never had a security incident.
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| 2. |
Yes, your personal information is securely stored in our Ecommerce database with modern SSL encryption. You have the option to make this information available for future orders when logging in, so that you do not have to type it again when you come back and shop from us.
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| 3. |
Absolutely not: We do not sell, trade, or share any of your information with anyone under any circumstances. Click here to review our Privacy Policy.
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| 4. |
Credit cards are charged at the time of the order, before the order is shipped out. You will receive notification by e-mail if the payment was approved.
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| 5. |
You can check on the status of your order by clicking on Order Status or by clicking on the link on your order confirmation e-mail to review your order.
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| 6. |
If a tracking number is assigned to your order, you can track the order by logging in to the Order Status and reviewing your order.
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| 7. |
If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new order.
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| 8. |
Unfortunately we cannot offer returns under most circumstances. For liability purposes we cannot resell returned or used equipment unless otherwise noted - if you have any questions about an item or a part, contact us prior to purchasing the item and our experts can help. For more information, see our.Terms of Sale agreement.
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| 9. |
There are various ways of finding a product. You can browse our online store through categories by clicking on the main menu button links to find what you are looking for, you can also click on 'Search' and type a search term related to what you are looking for and all corresponding results will be displayed.
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| 10. |
There are links and buttons on the site to get you where you want to go. Products are available from the main menu and under the "Products" button link, you can also view informational web pages that we have set up so you can get some information on our company and our products.
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| 11. |
Information about our company is available on the About Us page.
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| 12. |
Our contact information is provided on our Contact Page.
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